Now that the holiday season is here, we are expecting a significant increase of package deliveries. In an effort to provide you with better service, we ask for all residents to take careful note and adhere to the guidelines listed below.
Package Notification/Tracking: Residents will be notified by email when packages arrive. There are occasions when a carrier will notify a customer that a package was delivered, however the front desk has not yet received or processed the package. To avoid confusion, we ask that residents wait for the email notification from Elleven staff.
48 Hour Hold: The 48 hour hold policy will be strictly enforced. Due to our lack of space, we are unable to accommodate packages longer than 48 hours. If packages are NOT picked up within the 48 hour timeframe, they may be returned.
Oversized/Multiple Packages: We ask that all residents make arrangements to be present for oversized packages. If resident is not present, we will accommodate to the best of our abilities but items may be returned.
Outgoing Packages: Packages that will be left with the front desk to go out, must be scheduled with the appropriate carrier (FedEx, USPS, UPS, etc.). The carrier will not pick up the package if not scheduled.
We appreciate your understanding, patience and cooperation during this season. Please feel free to contact us with any questions or concerns at firstname.lastname@example.org or (213)749-9255.