Holiday Packages

Posted By on November 19, 2018

 

Greetings Residents,

Now that the holiday season is here, we are expecting a significant increase of package deliveries. In an effort to provide you with better service, we ask for all residents to take careful note and adhere to the guidelines listed below.

Package Notification/Tracking: Residents will be notified by email when packages arrive. There are occasions when a carrier will notify a customer that a package was delivered, however the front desk has not yet received or processed the package. To avoid confusion, we ask that residents wait for the email notification from Elleven staff.

48 Hour Hold: The 48 hour hold policy will be strictly enforced. Due to our lack of space, we are unable to accommodate packages longer than 48 hours. If packages are NOT picked up within the 48 hour timeframe, they may be returned.

Oversized/Multiple Packages: We ask that all residents make arrangements to be present for oversized packages. If resident is not present, we will accommodate to the best of our abilities but items may be returned.

Outgoing Packages: Packages that will be left with the front desk to go out, must be scheduled with the appropriate carrier (FedEx, USPS, UPS, etc.). The carrier will not pick up the package if not scheduled.

We appreciate your understanding, patience and cooperation during this season. Please feel free to contact us with any questions or concerns at ellevenstaff@actionlife.com or (213)749-9255.

 

Location

Address: 1111 South Grand Ave
Los Angeles, CA 90015
phone | (213) 749-9255
fax | (213) 749-7626

Management Team

General Manager
Sheridan Thompson | sthompson@actionlife.com

Manager Assistant
Ambar Huerta | ahuerta@actionlife.com

Building Engineer
Tony Garcia | tgarcia@actionlife.com

Management Company

Action Property Management
Regional Office
600 Wilshire Blvd, Suite 1660
Los Angeles, CA 90017
phone | (949) 450-0202

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303