Welcome to Elleven

Manager’s Messages

REG 4 - Testing - Thursday, August 1st (7:30 am - 5:00 pm)

Attention Elleven Residents,

The City of Los Angeles Fire Department requires high-rise buildings to conduct annual tests of the fire/life safety systems in the building.

Please be aware that we will be conducting this important testing as follows:

Thursday, August 1st, 2019

Hours: 7:30 am – 5:00 pm.


Unplug or turn off all computers, appliances, or anything that may be susceptible to DAMAGE OR LOSS OF DATA due to POWER INTERRUPTION!

MAIN POWER SUPPLY to the building will be interrupted at various times throughout the day in order to test the emergency power generation system.

GARAGE FIRE DOORS are included in this testing and will immediately drop once testing begins.  Please use caution while navigating the garage area and expect periodic delays.

ELEVATORS will be briefly out of service while the power is off in order to test the recall system.  Each elevator will be recalled to the lobby level twice during this test.  Once this phase of the testing is completed the elevators will return to service, however periodic delays are expected.

FIRE ALARMS AND STROBES will be activated throughout the building, and announcements will be made over the building-wide PA system.  Each floor will be tested independently.

The Association has retained the services of a professional consulting firm certified by the LAFD to conduct the test and provide the necessary reports to the Fire Department.

We greatly appreciate your cooperation and thank you in advance for your patience and understanding.

Please contact the building engineer or management with any questions or concerns at 213-749-9255.

Exterior Window Cleaning 7/30/19 - 8/19/19 8am-5pm

Greetings Residents,

The exterior window and balcony railing cleaning is scheduled to begin on Tuesday, July 30th and continue for approximately three weeks, wrapping up the week of August 19th. Please note that the completion date is an approximate time and may change due to unforeseen circumstances.

The project will begin on the north end of the building and proceed clockwise each day beginning at 8:00am until 5:00pm. We ask that you please use caution when walking the perimeter of the building and observe any posted safety instructions during this time frame.

Unit schedules will be emailed and posted in the residential bulletin boards letting you know which day your unit is scheduled to be cleaned so you can prepare accordingly:

Remove all items from your balcony.

Close all windows and/or balcony doors (for additional privacy please be sure to close your blinds).

If the above items are not addressed prior to the time of cleaning, YOUR WINDOWS AND/OR BALCONY WILL NOT BE CLEANED.

Please Report any cleaning deficiencies to the Management office within 24 hours so we can address this before the project is completed.

Thank you for your patience and cooperation throughout this process. If you have any questions or concerns, please feel free to contact building management at 213-749-9255 or email ellevenstaff@actionlife.com.

Thank you,

Elleven Management

Elleven Community Updates - July 12

Greetings Elleven Residents!

Please take a moment to review the following building and community announcements.

** Building Notice **

  • Electric Vehicle Charging Stations – Elleven contracted with Sustainable Solutions to install a comprehensive electrical grid throughout our garages. The system is now operational and 22 of our homeowners have already installed and are using EV charging stations. LADWP is offering a $5000 incentive to the Association for each charging station we install. To provide an incentive to homeowners and to maximize the Association’s investment, the Board has decided to split the rebate. The rebate amount will be a sliding scale based on the number of participants. The more people that participate now, the more money everyone will receive from the LADWP rebate. Don’t miss an opportunity to increase the value of your home, help the environment, and make a few dollars for yourself.
  • Construction Projects in the Building – We have several submittals for in unit construction throughout the building. You may hear noise related to these activities for the next few weeks. Construction is permitted Monday through Friday from 9:00 am – 5:00 pm. Construction is not permitted on holidays and weekends. If you hear construction related noises outside of these hours and days, please contact the front desk staff.

***Weekend Terrace/Pool Monitor***

  • Luma has placed additional access control staff in the pool/terrace area during the weekends to monitor activity and ensure peaceable enjoyment for all residents. This will be ongoing during the summer months.

***Board of Directors Meeting Notice***

The Board of Directors for Elleven Homeowners Association will meet on Tuesday, July 30 in the Elleven Lobby at these times:

6:30 PM – Executive Session – By Invitation Only

7:00 PM – General Session – All Members are Encouraged to Attend!

** Social Committee Events **

  • Elleven Happy Hour – July’s Happy Hour has been cancelled due to the South Park BID’s “Meet your neighbors” event. The next happy hour will be in August.
  • Programs, Events & Special Services in DTLA

A South Park Summer NightBring your friends andget to know your neighbors over an evening of food, drinks and games. Thursday, July 18th, from  5:00- 8:00 pm, at South Park Commons (the new park across the street). For additional information and to register click HERE!

** Community Alerts **

South Park Event! – For GREEN Carpet Events showcasing the neighborhood’s newest local HOT SPOTS and other community events, please click HERE!

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Building Notices

Resident Emergency Procedure Training 5/15/2019 at 6pm


Attend the Emergency Procedures Training to find out!

will be held on
Wednesday, May 15th
at 6:00 pm
in the Elleven Lobby.

Safety training will include what to do in case of:

Earthquake, Fire, Power Outage, Bomb Threat, Medical Emergency

Building Wide Hot Water Shut Off 4/18/2019 10am-4pm

Attention Residents,

Please be advised that the hot water to Elleven

will be shut off for necessary plumbing repairs on

Thursday, April 18th
From 10:00 am to 4:00 pm.

Please note that the time is approximate and we will notify all residents as soon as repairs are complete and the water is restored.

We truly apologize for this inconvenience and thank you for your patience and understanding.

If you have any questions or concerns please do not hesitate to contact staff at ellevenstaff@actionlife.com or (213)749-9255.

Holiday Packages


Greetings Residents,

Now that the holiday season is here, we are expecting a significant increase of package deliveries. In an effort to provide you with better service, we ask for all residents to take careful note and adhere to the guidelines listed below.

Package Notification/Tracking: Residents will be notified by email when packages arrive. There are occasions when a carrier will notify a customer that a package was delivered, however the front desk has not yet received or processed the package. To avoid confusion, we ask that residents wait for the email notification from Elleven staff.

48 Hour Hold: The 48 hour hold policy will be strictly enforced. Due to our lack of space, we are unable to accommodate packages longer than 48 hours. If packages are NOT picked up within the 48 hour timeframe, they may be returned.

Oversized/Multiple Packages: We ask that all residents make arrangements to be present for oversized packages. If resident is not present, we will accommodate to the best of our abilities but items may be returned.

Outgoing Packages: Packages that will be left with the front desk to go out, must be scheduled with the appropriate carrier (FedEx, USPS, UPS, etc.). The carrier will not pick up the package if not scheduled.

We appreciate your understanding, patience and cooperation during this season. Please feel free to contact us with any questions or concerns at ellevenstaff@actionlife.com or (213)749-9255.


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Address: 1111 South Grand Ave
Los Angeles, CA 90015
phone | (213) 749-9255
fax | (213) 749-7626

Management Team

General Manager
Sheridan Thompson | sthompson@actionlife.com

Manager Assistant
Ambar Huerta | ahuerta@actionlife.com

Building Engineer
Tony Garcia | tgarcia@actionlife.com

Management Company

Action Property Management
Regional Office
600 Wilshire Blvd, Suite 1660
Los Angeles, CA 90017
phone | (949) 450-0202

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303