Covid-19 New Building Guidelines

Posted By on March 23, 2020

Greetings Elleven Residents, As we continue to adapt to an ever-changing situation with regard to COVID-19, it is important we all do our part to reduce the possibility of transmission. A recent order from the Governor is requiring all non-essential personnel to stay home during this time. Since Elleven is a residential facility, the staff is considered essential. We will continue to work and ensure all the building’s vital operations are maintained during this time. Management has implemented some additional procedures to reduce the possibility of transmission.

Social Distancing

CDC Guidelines recommend a minimum distance of 6 feet (2 meters) between people to reduce possible transmission of COVID-19. We have posted signage at the front desk identifying the appropriate distance. When you come to the front desk to pick up your packages, please maintain this distance. If you are coming down to pick up packages, we request you contact the desk prior so we can have them ready for you. We have added a table in the lobby where you will be able to pick up your packages while being able to maintain the appropriate distance. Please stand back while place your items on the table. We will sign your packages out from the system, removing your interaction with the signature pad. Because we are trying to give the appropriate amount of space, this process will be a more time intensive and will require some patience. The staff will ask all residents to maintain distance. Please do not perceive this as a slight.

Interaction with Common Area Spaces

Because COVID-19 is able to live surfaces for longer periods, Elleven’s Janitorial Staff will continue to wipe down common area surfaces regularly. When possible, we will open the main entry door to reduce your interaction with the door handle. If we are unable to open the door, residents are able to activate the automatic door by simply swiping their FOB and pressing the silver plate adjacent to the FOB reader. To eliminate directly touching the elevator buttons, you can press the button with your FOB. Please remember not to press too hard.

Building Infrastructure

With everyone having to stay home, we are seeing an increase on the building’s infrastructure usage. Because of the increase in demand, some of our vendors are not able to respond to service calls as quickly. The building is working well and no major building issues have been reported to Management. In order to ensure smooth operation of the building, we ask residents to do the following: – Place solid food waste in the trash can, not the garbage disposal. – Report drain clogs immediately. DO NOT USE DRAINO – (Please god no…) – Take large, bulky trash items to the trash room. Do not place large items in the trash chute.

Neighbor Awareness & Consideration

Management has received an increase in noise complaints within the past couple of weeks. This is likely due to more people having to work from home. We request residents be considerate when playing music during the day. Many people are now having to telecommute and are now working from their home. We appreciate everyone’s patience during this time. Please let us know if you have any questions. Thank you,


Address: 1111 South Grand Ave
Los Angeles, CA 90015
phone | (213) 749-9255

Management Team

General Manager
Ambar Huerta |

Manager Assistant
Action Property Management |

Building Engineer
Tony Garcia |

Management Company

Action Property Management
Regional Office
600 Wilshire Blvd, Suite 1660
Los Angeles, CA 90017
phone | (949) 450-0202

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303